Prevent customer churn & enable better winbacks

Gather critical data to know why customers churn, what saves them, and how to bring them back

Stay brands see

Save more customers with smarter cancellation surveys

RetentionEngine includes the original no-code cancel flow builder with personalized treatments based on the reasons for the cancellation, along with in-depth analytics, the most effective flows, and so much more.

AI-powered cancel surveys

Never let your cancel flows stagnate. Stay’s proprietary AI learns what treatments work best for different customers, making this tool smarter and continuously optimizing your retention efforts as time passes.

Personalized treatments

Create rules for each customer based on why they want to cancel, lifetime value, product/plan, location, and much more. Use personalized video messages to showcase your product’s value to customers and save them 40% of the time.

In-depth analytics and dashboards

Stay’s churn dashboard provides the most comprehensive reporting for cancellation surveys and cancel flow performance. You’ll never wonder how your retention efforts are performing because you’ll have the analytics you need to know for sure.

Simple, no-code setup

RetentionEngine’s no-code cancel flow builder is simple to set up and manage. Designed to be easy to navigate, it only takes 15 minutes to get started. Leverage our drag-and-drop builder to customize the look and feel of your cancel surveys and save tactics – so you can save subscribers without sacrificing your branding.

Tackle passive churn with better dunning solutions

No brand wants to let revenue slip through the cracks of billing failures. Smart Dunning, leveraging Stay’s proprietary AI, takes all the guesswork out of setting up a successful billing retry schedule.

Smart Dunning uses market-leading payment recovery tools to show you a clear and comprehensive view of what is happening with failed payments and leverages AI to tell you precisely what to do next with the best chances for more successful payment retries.

Dunning analytics dashboard

Subscription billing can be confusing and even more complex if a card fails to bill. Stay’s Dunning Analytics Dashboard makes it crystal clear why payments are failing. Then, you can identify billing issues and see where to adjust dunning-related notifications to achieve more successful payments and save vital revenue!

AI-enabled dunning settings

Stay AI’s Smart Dunning tool eliminates any guesswork and uses our proprietary AI model to take into account billing failure information to determine the best course of action for a successful billing attempt.

Out-of-stock tracking

Customers want to know if their subscription product is out of stock before they are billed. Instead of canceling orders when product is out of stock, notify customers when they need to swap their product. With Stay, you can automatically send a partial order if the rest of the cart meets requirements.

Perfect the timing of your winback flows to help more customers return

WinbackEngine takes the guesswork out of winback timing and learns the best time to reach out to churned subscribers. Re-engage subscribers with perfectly timed winback flows and updated analytics to track your progress.

AI-powered winback-timing

Leverage the power of Stay’s proprietary AI to determine the best time to re-engage churned subscribers. WinbackEngine takes out the manual testing and guesswork of finding the ideal timing for your winback flows.

Key reactivation triggers

Once WinbackEngine determines the time to re-engage, it passes a Winback Ready event metric to Klaviyo, which you can use to trigger your winback flow – whether you custom-build it or use Stay’s pre-built Winback Flow template.

Unparalleled analytics

Track the success of your winback flows with our robust reporting, which will show you in-depth analytics on Winbacks Triggered, Subscriptions Saved, Winback Success Rate, and more!